the mif blog

Stories of inspiring entrepreneurs and organizations, discussion and commentary of new trends in private sector development, and the latest events and publications.

Unlocking the data treasure chest hidden in your inbox

Por Irani Arraiz

I am fascinated by debt: the advance of cash today against the mere promise of payment in the future.  A promise that depends crucially on trust and knowing who the borrower is. For that, financial institutions rely mainly on credit bureaus. But not every country has a perfectly functioning credit bureau, in which case access to credit suffers.

Financial institutions provide customer service fueled by artificial intelligence

Por Irani Arraiz

Businesses have been using online customer service for a while.  It is a popular channel because is fast and easy to use―it requires minimal effort from the customer, which increases the likelihood of completing the task that they are up to complete. 

Jóvenes de América Latina y el Caribe buscan trayectorias laborales ascendentes

Por Elena Heredero Rodriguez

Eduardo Herrera es un joven que vive en la ciudad de México. Dejó la escuela sin terminar la secundaria y estuvo trabajando en el sector informal de la economía. Llegó a tener hasta tres empleos informales y como él mismo explica “no logré nada, simplemente recibía la paga”. Y así es para la mayoría de los jóvenes entre 15-29 años de América Latina y el Caribe.